The Holland America Zaandam receives high praise for its attentive service, comfortable accommodations, and well-planned itineraries, especially for destinations like Alaska, South America, and Antarctica. Guests consistently highlight the friendliness and professionalism of the crew, the quality of food in the main dining room, and the ship's cleanliness. Some criticisms include occasional maintenance issues, limited entertainment options, and the high cost or underwhelming nature of certain excursions. The ship is noted for catering to a more mature crowd and providing a relaxing, well-organized cruise experience. Overall, the Zaandam is recommended for those seeking a classic, comfortable cruise with excellent service.